mitigating fraud for Square sellers

Square's Risk Manager is the built-in tool for Square sellers to protect their online businesses from buyer-instigated fraud.

How might Square help business owners of all sizes and types manage their payment risk?

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Meeting Our Sellers Where They Are

We started first and foremost by understanding the multitude of sellers that relies on Square for their living. From aspiring side hustlers to manager of retailers with million dollars in transactions each year, we talked and learned from our sellers so we can understand how our sellers would like to be helped. We talked to 20+ sellers of varying sizes and business models to gain insights on how they take risk into consideration in their business practices.

Helping Sellers Take Actions

Our generative research led us to rethink the seller experience in Risk Manager from multiple angles, focusing on simplifying decision-making and strengthening fraud protection for entrepreneurs who count on Square to have their backs while they focus on running their business.

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For the full case study of this project, please inquire directly at theresautanto@gmail.com.